UniPassThis is the proposed UniPass website-subscription policy of 上海洛克斯网络科技有限公司. It is not yet in effect. Paid subscriptions are not currently offered.
1. A 14-day refund window
For the proposed monthly and annual Personal subscriptions, we will offer a full refund when you request it within 14 calendar days of the initial payment or any renewal. You will not need to give a reason. This is an additional UniPass commitment, not a claim that Paddle automatically guarantees every refund.
2. Requesting a refund
Contact business@loxnet.io with your order number and purchase email. You may also use the support link in your Paddle receipt or Paddle buyer support. Never send your master password, Secret Key, recovery code or vault contents. For eligible requests, we will authorize a full refund through Paddle and stop further renewals of the refunded subscription.
Refunds will normally return through the original payment method. Processing and bank arrival times depend on Paddle and your payment provider; we do not promise instant arrival.
3. Cancellation is different from a refund
Cancel before your next renewal using your receipt's subscription-management link, or contact support. Cancellation alone does not refund an existing charge and keeps paid access until the end of the current billing period. After the 14-day window, we do not routinely provide prorated refunds for unused time; mandatory rights and remedies for defects, duplicate charges or unauthorized payments remain unaffected.
4. Your data remains yours
When a refund takes effect, the paid cloud entitlement ends. Local reading, editing, autofill and export remain available. We will provide at least 180 days to retrieve existing cloud data after access expires or is refunded, unless you request deletion. A refund request does not delete your vault. Deleting a UniPass account does not by itself cancel recurring billing.
5. Consumer rights and Paddle purchases
Nothing in this proposal limits mandatory consumer rights or a more favorable protection applicable to your purchase. Paddle's Buyer Terms and Refund Policy also apply to purchases it processes. This proposed policy covers UniPass website subscriptions only; future App Store purchases will follow Apple's refund process.
6. Contact
Product operator: 上海洛克斯网络科技有限公司.
Email: business@loxnet.io.