UniPass

Support

Getting started, troubleshooting, and how to reach us.

Getting started

  1. Install the desktop app. The public macOS download is not open yet. When access is enabled, open the .dmg and drag UniPass to Applications, then create your vault and set a master password.
  2. Install the browser extension from the Chrome Web Store.
  3. Unlock the desktop app, then open the extension on a login page and fill your credentials.

Troubleshooting

The extension says the desktop app isn't running

The extension needs the UniPass desktop app to be installed and running. Make sure the app is open, then click the extension again. The credentials are held by the app — the extension only talks to it locally.

The extension shows a lock icon

Your vault is locked. Unlock the desktop app with your master password, and the extension will reconnect automatically.

Autofill didn't fill the form

Some sites use uncommon or multi-step login forms. Try opening the extension popup and choosing the matching entry manually, or use the right-click menu → UniPass on the username/password field. For security, autofill only targets the top page (not embedded frames).

The app won't open on macOS

UniPass release builds are Apple-notarized, so they should open normally on macOS 12+. If macOS still blocks the app, right-click it → Open, then confirm.

Frequently asked

I forgot my master password — can you reset it?

No. UniPass is zero-knowledge: we have no copy of your master password or keys, so no one can reset it or decrypt your vault. Keep your master password and Secret Key safe. See Security.

Is cloud sync required?

No. UniPass works fully offline. Sync is optional, off by default, and uploads only end-to-end encrypted ciphertext when enabled.

Which platforms are supported?

Chrome browser extension today. The macOS desktop app has signed and notarized release builds, but the public download is not open yet. More platforms are planned.

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